At IKON Organic Private Limited, we are committed to delivering fresh, high-quality natural spices, flours, and millets. Due to the perishable nature of food products, we maintain a limited return policy to ensure the safety and quality of all products.
1. Return Eligibility
Returns are accepted only under the following circumstances:
· You receive a damaged or leaking package.
· You receive an incorrect product.
· The product is expired at the time of delivery.
· The product is defective due to manufacturing or packaging issues.
To be eligible, you must notify us within 24 hours of delivery with:
· Your Order ID
· Clear photographs of the product and packaging
· A brief description of the issue
Claims received after 24 hours may not be eligible for return or refund.
2. Non-Returnable Products
For food safety and hygiene reasons, we do not accept returns or exchanges for:
· Opened or used products
· Products with broken or tampered seals
· Products damaged due to improper storage or handling after delivery
· Change of mind or personal taste preferences
· Incorrect orders placed by the customer
3. Refunds
Once your claim is verified and approved:
· A full or partial refund (as applicable) will be processed to your original payment method.
· Refunds are generally processed within 5–7 business days after approval.
· Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
For Cash on Delivery (COD) orders, refunds will be made through bank transfer or another approved payment method after verification.
4. Replacement
Where possible, we may offer a replacement instead of a refund for:
· Damaged products
· Incorrect products delivered
· Manufacturing defects
Replacement requests are subject to product availability.
5. Order Cancellation
Orders may be cancelled before they are processed or dispatched.
Once an order has been shipped, it cannot be cancelled. However, if the cancellation request is approved before dispatch, any prepaid amount will be refunded within 5–7 business days. Your current cancellation window states customers can cancel within 12 hours of placing the order, provided the order has not been processed or shipped.
6. Failed Deliveries
If an order cannot be delivered due to an incorrect address, incorrect contact details, or repeated unsuccessful delivery attempts, the order may be returned to us. Any applicable refund will be processed after deducting shipping and handling charges.
7. Quality Assurance
Every product is carefully inspected before dispatch. If you experience any quality-related issue, please contact our customer support team, and we will make every effort to resolve your concern promptly.
8. Contact Us
For any return, replacement, or refund request, please contact us with your Order ID and supporting photographs. · Email: info@ikonorganic.com
· Phone: 0522-4573548 (For Feedback)
6389505554 (For Sales Enquiry)
6389505552 (For General Enquiry)